Source: https://deftridge.com/job/customer-success-playbook-united-states-dt-2004010/ Title: Customer Success Playbook, $100-120/h | Deftridge Summary: Customer Success Playbook for a manager Fractional Customer Success Manager, remote in the US. $100-$120 an hour, about 12 hours in total. One-off Posted Nov 3 · DT-2004010 # Customer Success Playbook · Logistics Manager · Fractional Customer Success Manager · Remote · United States **$100–$120** / hour About $880–$1,760 in total. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Freight and logistics company for e-commerce brands · 51–200 employeesCL-18576 · based in Wichita Falls - **Where** Remote · United States - **Format** One-off task - **Time needed** about 12 h in total - **Start** Starts within 7 days - **Level** Manager · 7-12 years - **When you work** Weekday evenings **721** tasks of this type completed on Deftridge ## About this task This freight and logistics company for e-commerce brands (51–200 employees) is looking for a manager Fractional Customer Success Manager for a single piece of work with a fixed scope and a fixed price. Standard plays for onboarding, risk and expansion. A fresh pair of experienced eyes is needed, and the result is a document or file the team can use straight away. It moves goods for customers, so the data is operational and updated daily. The work is fully remote. Any location in United States works, with a few hours of overlap with the team's day. Most people do this on weekday evenings; replies inside the working day are not expected. ## What you deliver - Write a playbook with 12 plays and templates for a three-person CS team. - The finished deliverable in the agreed file format, with sources and assumptions listed - A 20-minute walkthrough call, or a recorded screen share if you prefer - A final note stating what was checked and what was left out of scope ## How the work runs - Day 1: scope confirmed in writing, files shared - Middle of the period: draft shared for early feedback - Last day: final version and handover note **Duration:** 2 to 3 weeks. Accepted after the walkthrough. Edits requested within three working days are part of the price. ## Tools Notion Gainsight ## Who fits - 7-12 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Notion and Gainsight - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - A habit of asking one clarifying question early rather than five late - Used to short written handovers ## Not included - Work outside the scope written in the brief; extra items are quoted separately - Travel or work at a fixed location - On-call availability outside the agreed window ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Manager Fractional Customer Success Manager - **Experience** 7-12 years in operations & assistance - **Tools** Notion, Gainsight - **Offers** 12 hours in total, weekday evenings - **Rate** $110 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, $110 an hour, is **above** the median manager Fractional Customer Success Manager rate in the United States ($105). The shaded band is the 25th to 75th percentile of the market. Median $105 This task $110 $69 $148 [All Fractional Customer Success Manager jobs in United States](https://deftridge.com/jobs/fractional-customer-success-manager/united-states/) · [Fractional Customer Success Manager rates in United States](https://deftridge.com/rates/fractional-customer-success-manager/united-states/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-18576 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Customer Success Playbook · Logistics is noted. A recruiter writes to you from a @deftridge.com address within one working day; the next steps are listed on this page. ## More Fractional Customer Success Manager tasks [All Fractional Customer Success Manager jobs](https://deftridge.com/jobs/fractional-customer-success-manager/) One-off Posted Nov 4 ### [Quarterly Business Review](https://deftridge.com/job/quarterly-business-review-garden-grove-dt-2653460/) Manager · Fractional Customer Success Manager Automotive supplier in car subscriptions · 51–200 employees **$137–$174** / hour About $470–$930 in total - about 4 h in total - Hybrid · Garden Grove - Starts within 2 weeks - Top 25% for the role [View task](https://deftridge.com/job/quarterly-business-review-garden-grove-dt-2653460/) One-off Posted Nov 4 ### [Customer Success Playbook (Notion)](https://deftridge.com/job/customer-success-playbook-dallas-dt-3536292/) Manager · Fractional Customer Success Manager Online marketplace for children's clothing · 5,000+ employees **$109–$128** / hour About $950–$1,900 in total - about 12 h in total - Hybrid · Dallas - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/customer-success-playbook-dallas-dt-3536292/) Regular Posted Nov 4 ### [Renewal Forecasting and Outreach (Salesforce)](https://deftridge.com/job/renewal-forecasting-and-outreach-los-angeles-dt-7863361/) Manager · Fractional Customer Success Manager Warehousing operator with cross-border freight · 201–500 employees **$127–$141** / hour About $870 a month at 2 h a week - 1–2 h a week - Hybrid · Los Angeles - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/renewal-forecasting-and-outreach-los-angeles-dt-7863361/) **$100–$120 / hr** I'm interested