Source: https://deftridge.com/job/customer-health-review-united-states-dt-9670465/ Title: Customer Health Review, remote, US, $85-98/h | Deftridge Summary: Customer Health Review for a manager Fractional Customer Success Manager, remote in the US. $85-$98 an hour, 1 to 2 hours a week. Starts within 2 weeks. Regular Posted Nov 4 · DT-9670465 # Customer Health Review · Healthtech Manager · Fractional Customer Success Manager · Remote · United States **$85–$98** / hour About $590 a month at 2 h a week. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Medical devices company for physiotherapy clinics · 1,001–5,000 employeesCL-79630 · based in Greensboro - **Where** Remote · United States - **Format** Regular role - **Time needed** 1–2 h a week - **Start** Starts within 2 weeks - **Level** Manager · 7-12 years - **When you work** Flexible hours, async2 h a week overlap with ET **477** tasks of this type completed on Deftridge ## About this task This medical devices company for physiotherapy clinics (1,001–5,000 employees) is looking for a manager Fractional Customer Success Manager for an ongoing part-time engagement of 1–2 h a week. Checks usage, support and sentiment to find problems. The person who did this left, and the company would rather bring in an experienced part-timer than rush a permanent hire. It works in healthcare, so patient data is never part of the task and privacy rules are strict. The work is fully remote. Any location in United States works, with a few hours of overlap with the team's day. You choose your hours; nothing is scheduled except an occasional short call. About 2 hours a week should overlap with the team's day (ET). ## What you deliver - Review health scores for 80 accounts and create action plans for the red ones. - Work logged against the agreed list, so the company contact can see progress without a call - Questions collected in one thread, answered within one working day - A written update every Monday with what was done, what is next and anything blocked ## What a week looks like - Daily: one hour at a time that suits you, inside the agreed window - Wednesday: ten-minute sync if anything is blocked - Monday: weekly summary posted to the shared thread **Duration:** 8 weeks, renewable. Accepted after the walkthrough. Edits requested within three working days are part of the price. ## Tools Gainsight Looker ## Who fits - 7-12 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Gainsight and Looker - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Comfortable explaining numbers or decisions to a non-specialist reader - Experience in a similar industry ## Not included - Travel or work at a fixed location - Anything that needs a signature in your own name unless the brief says so - On-call availability outside the agreed window ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Manager Fractional Customer Success Manager - **Experience** 7-12 years in operations & assistance - **Tools** Gainsight, Looker - **Offers** 2 hours a week, weekday evenings - **Rate** $92 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, $92 an hour, is **above** the median manager Fractional Customer Success Manager rate in the United States ($90). The shaded band is the 25th to 75th percentile of the market. Median $90 This task $92 $60 $127 [All Fractional Customer Success Manager jobs in United States](https://deftridge.com/jobs/fractional-customer-success-manager/united-states/) · [Fractional Customer Success Manager rates in United States](https://deftridge.com/rates/fractional-customer-success-manager/united-states/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-79630 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Customer Health Review · Healthtech is noted. A recruiter writes to you from a @deftridge.com address within one working day; the next steps are listed on this page. ## More Fractional Customer Success Manager tasks [All Fractional Customer Success Manager jobs](https://deftridge.com/jobs/fractional-customer-success-manager/) One-off Posted Nov 4 ### [Quarterly Business Review](https://deftridge.com/job/quarterly-business-review-garden-grove-dt-2653460/) Manager · Fractional Customer Success Manager Automotive supplier in car subscriptions · 51–200 employees **$137–$174** / hour About $470–$930 in total - about 4 h in total - Hybrid · Garden Grove - Starts within 2 weeks - Top 25% for the role [View task](https://deftridge.com/job/quarterly-business-review-garden-grove-dt-2653460/) One-off Posted Nov 4 ### [Customer Success Playbook (Notion)](https://deftridge.com/job/customer-success-playbook-dallas-dt-3536292/) Manager · Fractional Customer Success Manager Online marketplace for children's clothing · 5,000+ employees **$109–$128** / hour About $950–$1,900 in total - about 12 h in total - Hybrid · Dallas - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/customer-success-playbook-dallas-dt-3536292/) Regular Posted Nov 4 ### [Renewal Forecasting and Outreach (Salesforce)](https://deftridge.com/job/renewal-forecasting-and-outreach-los-angeles-dt-7863361/) Manager · Fractional Customer Success Manager Warehousing operator with cross-border freight · 201–500 employees **$127–$141** / hour About $870 a month at 2 h a week - 1–2 h a week - Hybrid · Los Angeles - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/renewal-forecasting-and-outreach-los-angeles-dt-7863361/) **$85–$98 / hr** I'm interested