Source: https://deftridge.com/job/customer-health-review-united-states-dt-4736220/ Title: Customer Health Review, remote, US, $69-88/h | Deftridge Summary: Customer Health Review for a senior Fractional Customer Success Manager, remote in the US. $69-$88 an hour, 1 to 2 hours a week. Starts within 2 weeks. Regular Posted Nov 2 · DT-4736220 # Customer Health Review · E-commerce Senior · Fractional Customer Success Manager · Remote · United States **$69–$88** / hour About $510 a month at 2 h a week. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Growth-stage E-commerce platform for refurbished electronics · 501–1,000 employeesCL-45891 · based in Syracuse - **Where** Remote · United States - **Format** Regular role - **Time needed** 1–2 h a week - **Start** Starts within 2 weeks - **Level** Senior · 5-10 years - **When you work** Flexible hours, async2 h a week overlap with ET **3** professionals have asked about this task **477** tasks of this type completed on Deftridge ## About this task This Growth-stage E-commerce platform for refurbished electronics (501–1,000 employees) is looking for a senior Fractional Customer Success Manager for an ongoing part-time engagement of 1–2 h a week. Checks usage, support and sentiment to find problems. Workload peaks and dips, so a few fixed hours a week fit better than a full-time seat. It sells online, so volumes move with promotions and the calendar matters. The work is fully remote. Any location in United States works, with a few hours of overlap with the team's day. You choose your hours; nothing is scheduled except an occasional short call. About 2 hours a week should overlap with the team's day (ET). ## What you deliver - Review health scores for 120 accounts and create action plans for the red ones. - A short handover note when the engagement pauses or ends - Work logged against the agreed list, so the company contact can see progress without a call - Questions collected in one thread, answered within one working day ## What a week looks like - Wednesday: pick up the queue and confirm priorities - Midweek: two short working sessions of one to two hours - Monday: update sent before the company's end of day **Duration:** 12 weeks, renewable. Accepted after the walkthrough. Edits requested within three working days are part of the price. ## Tools Gainsight Looker ## Who fits - 5-10 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Gainsight and Looker - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Experience in a similar industry - Comfortable explaining numbers or decisions to a non-specialist reader ## Not included - Managing other contractors or employees - On-call availability outside the agreed window - Work outside the scope written in the brief; extra items are quoted separately ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Senior Fractional Customer Success Manager - **Experience** 5-10 years in operations & assistance - **Tools** Gainsight, Looker - **Offers** 2 hours a week, weekday evenings - **Rate** $78 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, $78 an hour, is **above** the median senior Fractional Customer Success Manager rate in the United States ($75). The shaded band is the 25th to 75th percentile of the market. Median $75 This task $78 $51 $106 [All Fractional Customer Success Manager jobs in United States](https://deftridge.com/jobs/fractional-customer-success-manager/united-states/) · [Fractional Customer Success Manager rates in United States](https://deftridge.com/rates/fractional-customer-success-manager/united-states/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-45891 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Customer Health Review · E-commerce is noted. A recruiter writes to you from a @deftridge.com address within one working day; the next steps are listed on this page. ## More Fractional Customer Success Manager tasks [All Fractional Customer Success Manager jobs](https://deftridge.com/jobs/fractional-customer-success-manager/) One-off Posted Nov 4 ### [Quarterly Business Review](https://deftridge.com/job/quarterly-business-review-garden-grove-dt-2653460/) Manager · Fractional Customer Success Manager Automotive supplier in car subscriptions · 51–200 employees **$137–$174** / hour About $470–$930 in total - about 4 h in total - Hybrid · Garden Grove - Starts within 2 weeks - Top 25% for the role [View task](https://deftridge.com/job/quarterly-business-review-garden-grove-dt-2653460/) One-off Posted Nov 4 ### [Customer Success Playbook (Notion)](https://deftridge.com/job/customer-success-playbook-dallas-dt-3536292/) Manager · Fractional Customer Success Manager Online marketplace for children's clothing · 5,000+ employees **$109–$128** / hour About $950–$1,900 in total - about 12 h in total - Hybrid · Dallas - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/customer-success-playbook-dallas-dt-3536292/) Regular Posted Nov 4 ### [Renewal Forecasting and Outreach (Salesforce)](https://deftridge.com/job/renewal-forecasting-and-outreach-los-angeles-dt-7863361/) Manager · Fractional Customer Success Manager Warehousing operator with cross-border freight · 201–500 employees **$127–$141** / hour About $870 a month at 2 h a week - 1–2 h a week - Hybrid · Los Angeles - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/renewal-forecasting-and-outreach-los-angeles-dt-7863361/) **$69–$88 / hr** I'm interested