Source: https://deftridge.com/job/customer-health-review-plano-dt-4557745/ Title: Customer Health Review, hybrid in Plano | Deftridge Summary: Customer Health Review for a manager Fractional Customer Success Manager, hybrid in Plano. $87-$110 an hour, 1 to 2 hours a week. Starts within 7 days. Regular Shortlisting · 3 candidates Posted Oct 23 · DT-4557745 # Customer Health Review Manager · Fractional Customer Success Manager · Hybrid · Plano **$87–$110** / hour About $640 a month at 2 h a week. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Online travel company in corporate travel · 1,001–5,000 employeesCL-66289 · based in Gainesville - **Where** Hybrid · Plano - **Format** Regular role - **Time needed** 1–2 h a week - **Start** Starts within 7 days - **Level** Manager · 7-12 years - **When you work** Early mornings2 h a week overlap with CT The company is already looking at 3 profiles for this task. It is still open: new profiles are added to the shortlist until the company decides. **6** professionals have asked about this task **473** tasks of this type completed on Deftridge ## About this task This online travel company in corporate travel (1,001–5,000 employees) is looking for a manager Fractional Customer Success Manager for an ongoing part-time engagement of 1–2 h a week. Checks usage, support and sentiment to find problems. The company wants a senior person on this without carrying the cost of a full-time role. It works in travel and hospitality, where demand is seasonal. The team sits in Plano. Everything can be done remotely; an occasional visit is welcome and never required for the first month. The company prefers early-morning hours, before a normal working day starts. About 2 hours a week should overlap with the team's day (CT). ## What you deliver - Review health scores for 80 accounts and create action plans for the red ones. - Work logged against the agreed list, so the company contact can see progress without a call - Questions collected in one thread, answered within one working day - A written update every Friday with what was done, what is next and anything blocked ## What a week looks like - Daily: one hour at a time that suits you, inside the agreed window - Monday: ten-minute sync if anything is blocked - Friday: weekly summary posted to the shared thread **Duration:** 12 weeks, renewable. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail. ## Tools Gainsight Looker ## Who fits - 7-12 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Gainsight and Looker - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Has worked with a distributed team across time zones - A habit of asking one clarifying question early rather than five late ## Not included - Travel or work at a fixed location - On-call availability outside the agreed window - Work outside the scope written in the brief; extra items are quoted separately ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Manager Fractional Customer Success Manager - **Experience** 7-12 years in operations & assistance - **Tools** Gainsight, Looker - **Offers** 2 hours a week, weekday evenings - **Rate** $98 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, $98 an hour, is **above** the median manager Fractional Customer Success Manager rate in Texas ($95). The shaded band is the 25th to 75th percentile of the market. Median $95 This task $98 $69 $132 [All Fractional Customer Success Manager jobs in United States](https://deftridge.com/jobs/fractional-customer-success-manager/united-states/) · [Fractional Customer Success Manager rates in Texas](https://deftridge.com/rates/fractional-customer-success-manager/texas/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-66289 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Customer Health Review is noted. A recruiter writes to you from a @deftridge.com address within one working day; the next steps are listed on this page. ## More Fractional Customer Success Manager tasks [All Fractional Customer Success Manager jobs](https://deftridge.com/jobs/fractional-customer-success-manager/) One-off Posted Nov 3 ### [Customer Advisory Board Support](https://deftridge.com/job/customer-advisory-board-support-san-diego-dt-9015095/) Senior · Fractional Customer Success Manager Series B medical devices company for mental health · 201–500 employees **$115–$134** / hour About $750–$1,740 in total - about 10 h in total - Hybrid · San Diego - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/customer-advisory-board-support-san-diego-dt-9015095/) One-off Posted Nov 3 ### [Quarterly Business Review · Fintech](https://deftridge.com/job/quarterly-business-review-redwood-city-dt-9888630/) Manager · Fractional Customer Success Manager Series A expense management software company · 11–50 employees **$140–$169** / hour About $460–$930 in total - about 4 h in total - On-site · Redwood City - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/quarterly-business-review-redwood-city-dt-9888630/) Regular Posted Nov 2 ### [Onboarding New Accounts](https://deftridge.com/job/onboarding-new-accounts-san-francisco-dt-4390358/) Senior · Fractional Customer Success Manager Last-mile delivery company · 51–200 employees **$125–$149** / hour About $4,150 a month at 7 h a week - 4–10 h a week - Hybrid · San Francisco - Starts next week - Top 25% for the role [View task](https://deftridge.com/job/onboarding-new-accounts-san-francisco-dt-4390358/) **$87–$110 / hr** I'm interested