Source: https://deftridge.com/job/customer-health-review-new-york-city-dt-9939285/ Title: Customer Health Review, hybrid, New York City | Deftridge Summary: Customer Health Review for a manager Fractional Customer Success Manager, hybrid in New York City. $110-$139 an hour, 1 to 2 hours a week. Regular Shortlisting · 4 candidates Posted Oct 20 · DT-9939285 # Customer Health Review Manager · Fractional Customer Success Manager · Hybrid · New York City **$110–$139** / hour About $810 a month at 2 h a week. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Medical devices company for physiotherapy clinics · 1,001–5,000 employeesCL-79630 · based in Greensboro - **Where** Hybrid · New York City - **Format** Regular role - **Time needed** 1–2 h a week - **Start** Starts next week - **Level** Manager · 7-12 years - **When you work** Evenings or weekends2 h a week overlap with ET The company is already looking at 4 profiles for this task. It is still open: new profiles are added to the shortlist until the company decides. **8** professionals have asked about this task **473** tasks of this type completed on Deftridge ## About this task This medical devices company for physiotherapy clinics (1,001–5,000 employees) is looking for a manager Fractional Customer Success Manager for an ongoing part-time engagement of 1–2 h a week. Checks usage, support and sentiment to find problems. The company wants a senior person on this without carrying the cost of a full-time role. It works in healthcare, so patient data is never part of the task and privacy rules are strict. The team sits in New York City. Everything can be done remotely; an occasional visit is welcome and never required for the first month. Evenings or weekends are fine, as long as the agreed weekly output is there. About 2 hours a week should overlap with the team's day (ET). ## What you deliver - Review health scores for 50 accounts and create action plans for the red ones. - Questions collected in one thread, answered within one working day - A short handover note when the engagement pauses or ends - A written update every Wednesday with what was done, what is next and anything blocked ## What a week looks like - Friday: pick up the queue and confirm priorities - Midweek: two short working sessions of one to two hours - Wednesday: update sent before the company's end of day **Duration:** 16 weeks, renewable. Accepted when the company contact confirms the deliverable against the written checklist. One round of edits is included. ## Tools Gainsight Looker ## Who fits - 7-12 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Gainsight and Looker - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Experience in a similar industry - Has worked with a distributed team across time zones ## Not included - On-call availability outside the agreed window - Managing other contractors or employees - Travel or work at a fixed location ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Manager Fractional Customer Success Manager - **Experience** 7-12 years in operations & assistance - **Tools** Gainsight, Looker - **Offers** 2 hours a week, weekday evenings - **Rate** $124 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, $124 an hour, is **above** the median manager Fractional Customer Success Manager rate in New York ($115). The shaded band is the 25th to 75th percentile of the market. Median $115 This task $124 $74 $159 [All Fractional Customer Success Manager jobs in United States](https://deftridge.com/jobs/fractional-customer-success-manager/united-states/) · [Fractional Customer Success Manager rates in New York](https://deftridge.com/rates/fractional-customer-success-manager/new-york/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-79630 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Customer Health Review is noted. A recruiter writes to you from a @deftridge.com address within one working day; the next steps are listed on this page. ## More Fractional Customer Success Manager tasks [All Fractional Customer Success Manager jobs](https://deftridge.com/jobs/fractional-customer-success-manager/) One-off Posted Nov 3 ### [Customer Advisory Board Support](https://deftridge.com/job/customer-advisory-board-support-san-diego-dt-9015095/) Senior · Fractional Customer Success Manager Series B medical devices company for mental health · 201–500 employees **$115–$134** / hour About $750–$1,740 in total - about 10 h in total - Hybrid · San Diego - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/customer-advisory-board-support-san-diego-dt-9015095/) One-off Posted Nov 3 ### [Quarterly Business Review · Fintech](https://deftridge.com/job/quarterly-business-review-redwood-city-dt-9888630/) Manager · Fractional Customer Success Manager Series A expense management software company · 11–50 employees **$140–$169** / hour About $460–$930 in total - about 4 h in total - On-site · Redwood City - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/quarterly-business-review-redwood-city-dt-9888630/) Regular Posted Nov 2 ### [Onboarding New Accounts](https://deftridge.com/job/onboarding-new-accounts-san-francisco-dt-4390358/) Senior · Fractional Customer Success Manager Last-mile delivery company · 51–200 employees **$125–$149** / hour About $4,150 a month at 7 h a week - 4–10 h a week - Hybrid · San Francisco - Starts next week - Top 25% for the role [View task](https://deftridge.com/job/onboarding-new-accounts-san-francisco-dt-4390358/) **$110–$139 / hr** I'm interested