Source: https://deftridge.com/job/customer-health-review-corpus-christi-dt-5632560/ Title: Customer Health Review, hybrid in Corpus Christi | Deftridge Summary: Customer Health Review for a manager Fractional Customer Success Manager, hybrid in Corpus Christi. $95-$115 an hour, 1 to 2 hours a week. Regular Posted Oct 28 · DT-5632560 # Customer Health Review Manager · Fractional Customer Success Manager · Hybrid · Corpus Christi **$95–$115** / hour About $680 a month at 2 h a week. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Series A cybersecurity software company · 51–200 employeesCL-75090 · based in Corpus Christi - **Where** Hybrid · Corpus Christi - **Format** Regular role - **Time needed** 1–2 h a week - **Start** Starts within 7 days - **Level** Manager · 7-12 years - **When you work** Two set slots a week2 h a week overlap with CT **4** professionals have asked about this task **474** tasks of this type completed on Deftridge ## About this task This Series A cybersecurity software company (51–200 employees) is looking for a manager Fractional Customer Success Manager for an ongoing part-time engagement of 1–2 h a week. Checks usage, support and sentiment to find problems. The person who did this left, and the company would rather bring in an experienced part-timer than rush a permanent hire. The company sells subscription software, so deadlines follow release and billing cycles. The team sits in Corpus Christi. Everything can be done remotely; an occasional visit is welcome and never required for the first month. The work runs in two set slots a week, agreed with the team at the start. About 2 hours a week should overlap with the team's day (CT). ## What you deliver - Review health scores for 80 accounts and create action plans for the red ones. - A written update every Tuesday with what was done, what is next and anything blocked - A short handover note when the engagement pauses or ends - Work logged against the agreed list, so the company contact can see progress without a call ## What a week looks like - Friday: pick up the queue and confirm priorities - Midweek: two short working sessions of one to two hours - Tuesday: update sent before the company's end of day **Duration:** 16 weeks, renewable. Accepted when the company contact confirms the deliverable against the written checklist. One round of edits is included. ## Tools Gainsight Looker ## Who fits - 7-12 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Gainsight and Looker - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - A habit of asking one clarifying question early rather than five late - Has worked with a distributed team across time zones ## Not included - Managing other contractors or employees - On-call availability outside the agreed window - Work outside the scope written in the brief; extra items are quoted separately ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Manager Fractional Customer Success Manager - **Experience** 7-12 years in operations & assistance - **Tools** Gainsight, Looker - **Offers** 2 hours a week, weekday evenings - **Rate** $105 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, $105 an hour, is **above** the median manager Fractional Customer Success Manager rate in Texas ($95). The shaded band is the 25th to 75th percentile of the market. Median $95 This task $105 $69 $132 [All Fractional Customer Success Manager jobs in United States](https://deftridge.com/jobs/fractional-customer-success-manager/united-states/) · [Fractional Customer Success Manager rates in Texas](https://deftridge.com/rates/fractional-customer-success-manager/texas/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-75090 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Customer Health Review is noted. 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