Source: https://deftridge.com/job/customer-health-review-chicago-dt-9125825/ Title: Customer Health Review, hybrid, Chicago | Deftridge Summary: Customer Health Review for a senior Fractional Customer Success Manager, hybrid in Chicago. $73-$87 an hour, 1 to 2 hours a week. Starts within 7 days. Regular Posted Oct 26 · DT-9125825 # Customer Health Review Senior · Fractional Customer Success Manager · Hybrid · Chicago **$73–$87** / hour About $520 a month at 2 h a week. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Industrial manufacturer making food packaging · 201–500 employeesCL-71208 · based in Chicago - **Where** Hybrid · Chicago - **Format** Regular role - **Time needed** 1–2 h a week - **Start** Starts within 7 days - **Level** Senior · 5-10 years - **When you work** Early mornings3 h a week overlap with CT **473** tasks of this type completed on Deftridge ## About this task This industrial manufacturer making food packaging (201–500 employees) is looking for a senior Fractional Customer Success Manager for an ongoing part-time engagement of 1–2 h a week. Checks usage, support and sentiment to find problems. The team is stretched and wants steady, predictable help instead of another full-time hire. It manufactures physical products, and the office team works to month-end and plant schedules. The team sits in Chicago. Everything can be done remotely; an occasional visit is welcome and never required for the first month. The company prefers early-morning hours, before a normal working day starts. About 3 hours a week should overlap with the team's day (CT). ## What you deliver - Review health scores for 80 accounts and create action plans for the red ones. - Work logged against the agreed list, so the company contact can see progress without a call - A written update every Friday with what was done, what is next and anything blocked - Questions collected in one thread, answered within one working day ## What a week looks like - Monday: pick up the queue and confirm priorities - Midweek: two short working sessions of one to two hours - Friday: update sent before the company's end of day **Duration:** 12 weeks, renewable. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail. ## Tools Gainsight Looker ## Who fits - 5-10 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Gainsight and Looker - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Used to short written handovers - A habit of asking one clarifying question early rather than five late ## Not included - Work outside the scope written in the brief; extra items are quoted separately - Travel or work at a fixed location - On-call availability outside the agreed window ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Senior Fractional Customer Success Manager - **Experience** 5-10 years in operations & assistance - **Tools** Gainsight, Looker - **Offers** 2 hours a week, weekday evenings - **Rate** $80 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, $80 an hour, is **above** the median senior Fractional Customer Success Manager rate in Illinois ($75). The shaded band is the 25th to 75th percentile of the market. Median $75 This task $80 $55 $106 [All Fractional Customer Success Manager jobs in United States](https://deftridge.com/jobs/fractional-customer-success-manager/united-states/) · [Fractional Customer Success Manager rates in Illinois](https://deftridge.com/rates/fractional-customer-success-manager/illinois/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-71208 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Customer Health Review is noted. 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