Source: https://deftridge.com/job/customer-advisory-board-support-san-diego-dt-9015095/ Title: Customer Advisory Board Support, $115-134/h | Deftridge Summary: Customer Advisory Board Support for a senior Fractional Customer Success Manager, hybrid in San Diego. $115-$134 an hour, about 10 hours in total. One-off Posted Nov 3 · DT-9015095 # Customer Advisory Board Support Senior · Fractional Customer Success Manager · Hybrid · San Diego **$115–$134** / hour About $750–$1,740 in total. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Series B medical devices company for mental health · 201–500 employeesCL-30286 · based in Enterprise - **Where** Hybrid · San Diego - **Format** One-off task - **Time needed** about 10 h in total - **Start** Starts within 7 days - **Level** Senior · 5-10 years - **When you work** Evenings or weekends **584** tasks of this type completed on Deftridge ## About this task This Series B medical devices company for mental health (201–500 employees) is looking for a senior Fractional Customer Success Manager for a single piece of work with a fixed scope and a fixed price. Organises and runs a small board of customers. The work is too small to justify a hire and too important to leave to chance. It works in healthcare, so patient data is never part of the task and privacy rules are strict. The team sits in San Diego. Everything can be done remotely; an occasional visit is welcome and never required for the first month. Evenings or weekends are fine, as long as the agreed weekly output is there. ## What you deliver - Recruit 6 customers and run the first advisory meeting. - A final note stating what was checked and what was left out of scope - The finished deliverable in the agreed file format, with sources and assumptions listed - A 20-minute walkthrough call, or a recorded screen share if you prefer ## How the work runs - Day 1: scope confirmed in writing, files shared - Middle of the period: draft shared for early feedback - Last day: final version and handover note **Duration:** about 10 working days. Accepted when the company contact confirms the deliverable against the written checklist. One round of edits is included. ## Tools Zoom Notion ## Who fits - 5-10 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Zoom and Notion - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Comfortable explaining numbers or decisions to a non-specialist reader - Experience in a similar industry ## Not included - Work outside the scope written in the brief; extra items are quoted separately - On-call availability outside the agreed window - Anything that needs a signature in your own name unless the brief says so ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Senior Fractional Customer Success Manager - **Experience** 5-10 years in operations & assistance - **Tools** Zoom, Notion - **Offers** 10 hours in total, weekday evenings - **Rate** $124 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, $124 an hour, is **below** the median senior Fractional Customer Success Manager rate in California ($125). The shaded band is the 25th to 75th percentile of the market. Median $125 This task $124 $87 $170 [All Fractional Customer Success Manager jobs in United States](https://deftridge.com/jobs/fractional-customer-success-manager/united-states/) · [Fractional Customer Success Manager rates in California](https://deftridge.com/rates/fractional-customer-success-manager/california/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-30286 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Customer Advisory Board Support is noted. 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