Source: https://deftridge.com/job/churn-interview-programme-washington-dt-4588220/ Title: Churn Interview Programme, remote in Washington | Deftridge Summary: Churn Interview Programme for a manager Fractional Customer Success Manager, remote in Washington. $96-$124 an hour, about 9 hours in total. One-off Posted Oct 29 · DT-4588220 # Churn Interview Programme Manager · Fractional Customer Success Manager · Remote · Washington only **$96–$124** / hour About $660–$1,320 in total. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Warehousing operator · 51–200 employeesCL-73560 · based in Tacoma - **Where** Remote · Washington only - **Format** One-off task - **Time needed** about 9 h in total - **Start** Starts within 2 weeks - **Level** Manager · 7-12 years - **When you work** Flexible hours, async **594** tasks of this type completed on Deftridge ## About this task This warehousing operator (51–200 employees) is looking for a manager Fractional Customer Success Manager for a single piece of work with a fixed scope and a fixed price. Calls with customers who left, to learn what failed and what would have kept them. A fresh pair of experienced eyes is needed, and the result is a document or file the team can use straight away. It moves goods for customers, so the data is operational and updated daily. The work is fully remote, but the company can only contract people who live in Washington, so this one is for residents there. You choose your hours; nothing is scheduled except an occasional short call. ## What you deliver - Interview 20 churned customers over three weeks and report the main themes. - One round of edits after the company's review is included - A 20-minute walkthrough call, or a recorded screen share if you prefer - A final note stating what was checked and what was left out of scope ## How the work runs - Day 1: kickoff call and access to the files - Days 2 to 6: the work, with questions answered the same day - Last day: delivery and a short walkthrough **Duration:** 1 to 2 weeks. Accepted after the walkthrough. Edits requested within three working days are part of the price. ## Tools Zoom Dovetail ## Who fits - 7-12 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Zoom and Dovetail - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Used to short written handovers - A habit of asking one clarifying question early rather than five late ## Not included - Travel or work at a fixed location - Managing other contractors or employees - Anything that needs a signature in your own name unless the brief says so ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Manager Fractional Customer Success Manager - **Experience** 7-12 years in operations & assistance - **Tools** Zoom, Dovetail - **Offers** 9 hours in total, weekday evenings - **Rate** $110 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, $110 an hour, is **below** the median manager Fractional Customer Success Manager rate in Washington ($125). The shaded band is the 25th to 75th percentile of the market. Median $125 This task $110 $88 $170 [All Fractional Customer Success Manager jobs in United States](https://deftridge.com/jobs/fractional-customer-success-manager/united-states/) · [Fractional Customer Success Manager rates in Washington](https://deftridge.com/rates/fractional-customer-success-manager/washington/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-73560 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Churn Interview Programme is noted. A recruiter writes to you from a @deftridge.com address within one working day; the next steps are listed on this page. ## More Fractional Customer Success Manager tasks [All Fractional Customer Success Manager jobs](https://deftridge.com/jobs/fractional-customer-success-manager/) One-off Posted Nov 2 ### [Quarterly Business Review (PowerPoint)](https://deftridge.com/job/quarterly-business-review-new-york-city-dt-2487700/) Senior · Fractional Customer Success Manager International nonprofit in refugee support · 501–1,000 employees **$104–$118** / hour About $330–$670 in total - about 4 h in total - Hybrid · New York City - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/quarterly-business-review-new-york-city-dt-2487700/) Regular Posted Nov 2 ### [Onboarding New Accounts](https://deftridge.com/job/onboarding-new-accounts-san-francisco-dt-4390358/) Senior · Fractional Customer Success Manager Last-mile delivery company · 51–200 employees **$125–$149** / hour About $4,150 a month at 7 h a week - 4–10 h a week - Hybrid · San Francisco - Starts next week - Top 25% for the role [View task](https://deftridge.com/job/onboarding-new-accounts-san-francisco-dt-4390358/) Regular Posted Nov 2 ### [Renewal Forecasting and Outreach](https://deftridge.com/job/renewal-forecasting-and-outreach-san-francisco-dt-7613887/) Senior · Fractional Customer Success Manager Warehousing operator for e-commerce brands · 201–500 employees **$125–$162** / hour About $930 a month at 2 h a week - 1–2 h a week - On-site · San Francisco - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/renewal-forecasting-and-outreach-san-francisco-dt-7613887/) **$96–$124 / hr** I'm interested