Source: https://deftridge.com/job/churn-interview-programme-united-states-dt-5267270/ Title: Churn Interview Programme (Zoom), $101-121/h | Deftridge Summary: Churn Interview Programme (Zoom) for a manager Fractional Customer Success Manager, remote in the US. $101-$121 an hour, about 9 hours in total. One-off Posted Oct 31 · DT-5267270 # Churn Interview Programme (Zoom) Manager · Fractional Customer Success Manager · Remote · United States **$101–$121** / hour About $670–$1,330 in total. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Construction group · 201–500 employeesCL-90796 · based in Modesto - **Where** Remote · United States - **Format** One-off task - **Time needed** about 9 h in total - **Start** Starts within 2 weeks - **Level** Manager · 7-12 years - **When you work** Flexible hours, async **3** professionals have asked about this task **603** tasks of this type completed on Deftridge ## About this task This construction group (201–500 employees) is looking for a manager Fractional Customer Success Manager for a single piece of work with a fixed scope and a fixed price. Calls with customers who left, to learn what failed and what would have kept them. It is a self-contained job: scope, checklist and price are agreed before you start. It works in real estate and construction, where project documents change often. The work is fully remote. Any location in United States works, with a few hours of overlap with the team's day. You choose your hours; nothing is scheduled except an occasional short call. ## What you deliver - Interview 12 churned customers over three weeks and report the main themes. - A 20-minute walkthrough call, or a recorded screen share if you prefer - One round of edits after the company's review is included - A final note stating what was checked and what was left out of scope ## How the work runs - Day 1: kickoff call and access to the files - Days 2 to 6: the work, with questions answered the same day - Last day: delivery and a short walkthrough **Duration:** about 10 working days. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail. ## Tools Zoom Dovetail ## Who fits - 7-12 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Zoom and Dovetail - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Experience in a similar industry - Used to short written handovers ## Not included - On-call availability outside the agreed window - Travel or work at a fixed location - Managing other contractors or employees ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Manager Fractional Customer Success Manager - **Experience** 7-12 years in operations & assistance - **Tools** Zoom, Dovetail - **Offers** 9 hours in total, weekday evenings - **Rate** $111 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, $111 an hour, is **above** the median manager Fractional Customer Success Manager rate in the United States ($105). The shaded band is the 25th to 75th percentile of the market. Median $105 This task $111 $69 $148 [All Fractional Customer Success Manager jobs in United States](https://deftridge.com/jobs/fractional-customer-success-manager/united-states/) · [Fractional Customer Success Manager rates in United States](https://deftridge.com/rates/fractional-customer-success-manager/united-states/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-90796 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Churn Interview Programme (Zoom) is noted. A recruiter writes to you from a @deftridge.com address within one working day; the next steps are listed on this page. ## More Fractional Customer Success Manager tasks [All Fractional Customer Success Manager jobs](https://deftridge.com/jobs/fractional-customer-success-manager/) Regular Posted Nov 2 ### [Onboarding New Accounts](https://deftridge.com/job/onboarding-new-accounts-san-francisco-dt-4390358/) Senior · Fractional Customer Success Manager Last-mile delivery company · 51–200 employees **$125–$149** / hour About $4,150 a month at 7 h a week - 4–10 h a week - Hybrid · San Francisco - Starts next week - Top 25% for the role [View task](https://deftridge.com/job/onboarding-new-accounts-san-francisco-dt-4390358/) Regular Posted Nov 2 ### [Renewal Forecasting and Outreach](https://deftridge.com/job/renewal-forecasting-and-outreach-san-francisco-dt-7613887/) Senior · Fractional Customer Success Manager Warehousing operator for e-commerce brands · 201–500 employees **$125–$162** / hour About $930 a month at 2 h a week - 1–2 h a week - On-site · San Francisco - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/renewal-forecasting-and-outreach-san-francisco-dt-7613887/) One-off Posted Nov 2 ### [Quarterly Business Review (PowerPoint)](https://deftridge.com/job/quarterly-business-review-new-york-city-dt-2487700/) Senior · Fractional Customer Success Manager International nonprofit in refugee support · 501–1,000 employees **$104–$118** / hour About $330–$670 in total - about 4 h in total - Hybrid · New York City - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/quarterly-business-review-new-york-city-dt-2487700/) **$101–$121 / hr** I'm interested