Source: https://deftridge.com/job/churn-interview-programme-united-kingdom-dt-9851360/ Title: Churn Interview Programme, remote in the UK | Deftridge Summary: Churn Interview Programme for a senior Fractional Customer Success Manager, remote in the UK. £28-£36 an hour, about 9 hours in total. One-off Posted Oct 22 · DT-9851360 # Churn Interview Programme Senior · Fractional Customer Success Manager · Remote · United Kingdom **£28–£36** / hour About £190–£380 in total. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Construction group in residential development · 201–500 employeesCL-34889 · based in Pau - **Where** Remote · United Kingdom - **Format** One-off task - **Time needed** about 9 h in total - **Start** Starts within 2 weeks - **Level** Senior · 5-10 years - **When you work** Evenings or weekends **13** professionals have asked about this task **594** tasks of this type completed on Deftridge ## About this task This construction group in residential development (201–500 employees) is looking for a senior Fractional Customer Success Manager for a single piece of work with a fixed scope and a fixed price. Calls with customers who left, to learn what failed and what would have kept them. It is a self-contained job: scope, checklist and price are agreed before you start. It works in real estate and construction, where project documents change often. The work is fully remote. Any location in United Kingdom works, with a few hours of overlap with the team's day. Evenings or weekends are fine, as long as the agreed weekly output is there. ## What you deliver - Interview 12 churned customers over three weeks and report the main themes. - The finished deliverable in the agreed file format, with sources and assumptions listed - One round of edits after the company's review is included - A final note stating what was checked and what was left out of scope ## How the work runs - Day 1: kickoff call and access to the files - Days 2 to 6: the work, with questions answered the same day - Last day: delivery and a short walkthrough **Duration:** 2 to 3 weeks. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail. ## Tools Zoom Dovetail ## Who fits - 5-10 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Zoom and Dovetail - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - A habit of asking one clarifying question early rather than five late - Experience in a similar industry ## Not included - Anything that needs a signature in your own name unless the brief says so - Managing other contractors or employees - On-call availability outside the agreed window ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in GBP after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Senior Fractional Customer Success Manager - **Experience** 5-10 years in operations & assistance - **Tools** Zoom, Dovetail - **Offers** 9 hours in total, weekday evenings - **Rate** £32 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, £32 an hour, is **above** the median senior Fractional Customer Success Manager rate in the United Kingdom (£30). The shaded band is the 25th to 75th percentile of the market. Median £30 This task £32 £22 £48 [All Fractional Customer Success Manager jobs in United Kingdom](https://deftridge.com/jobs/fractional-customer-success-manager/united-kingdom/) · [Fractional Customer Success Manager rates in United Kingdom](https://deftridge.com/rates/fractional-customer-success-manager/united-kingdom/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-34889 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Churn Interview Programme is noted. A recruiter writes to you from a @deftridge.com address within one working day; the next steps are listed on this page. ## More Fractional Customer Success Manager tasks [All Fractional Customer Success Manager jobs](https://deftridge.com/jobs/fractional-customer-success-manager/) One-off Posted Nov 2 ### [Customer Advisory Board Support](https://deftridge.com/job/customer-advisory-board-support-london-dt-4312564/) Manager · Fractional Customer Success Manager Hospitality operator in short-term rentals · 1,001–5,000 employees **£41–£51** / hour About £280–£640 in total - about 10 h in total - Hybrid · London - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/customer-advisory-board-support-london-dt-4312564/) One-off Posted Nov 2 ### [Customer Success Playbook (Notion)](https://deftridge.com/job/customer-success-playbook-united-kingdom-dt-7405019/) Senior · Fractional Customer Success Manager Supply-chain software company · 501–1,000 employees **£28–£34** / hour About £250–£500 in total - about 12 h in total - Remote · United Kingdom - Starts next week [View task](https://deftridge.com/job/customer-success-playbook-united-kingdom-dt-7405019/) One-off Posted Oct 26 ### [Quarterly Business Review · Aerospace](https://deftridge.com/job/quarterly-business-review-london-dt-1735901/) Senior · Fractional Customer Success Manager Aerospace supplier in avionics · 1,001–5,000 employees **£38–£44** / hour About £120–£250 in total - about 4 h in total - Hybrid · London - Starts within 7 days - Top 25% for the role - Shortlisting [View task](https://deftridge.com/job/quarterly-business-review-london-dt-1735901/) **£28–£36 / hr** I'm interested