Source: https://deftridge.com/job/churn-interview-programme-toronto-dt-8844290/ Title: Churn Interview Programme, on site in Toronto | Deftridge Summary: Churn Interview Programme for a manager Fractional Customer Success Manager, on site in Toronto. CA$59-CA$70 an hour, about 9 hours in total. One-off Posted Nov 4 · DT-8844290 # Churn Interview Programme Manager · Fractional Customer Success Manager · On-site · Toronto **CA$59–CA$70** / hour About CA$390–CA$770 in total. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Hospitality operator in short-term rentals · 501–1,000 employeesCL-72498 · based in Toronto - **Where** On-site · Toronto - **Format** One-off task - **Time needed** about 9 h in total - **Start** Starts within 7 days - **Level** Manager · 7-12 years - **When you work** Flexible hours, async **604** tasks of this type completed on Deftridge ## About this task This hospitality operator in short-term rentals (501–1,000 employees) is looking for a manager Fractional Customer Success Manager for a single piece of work with a fixed scope and a fixed price. Calls with customers who left, to learn what failed and what would have kept them. A fresh pair of experienced eyes is needed, and the result is a document or file the team can use straight away. It works in travel and hospitality, where demand is seasonal. The company prefers a person who can come to Toronto for kickoff and the final review; the rest is remote. You choose your hours; nothing is scheduled except an occasional short call. ## What you deliver - Interview 12 churned customers over three weeks and report the main themes. - The finished deliverable in the agreed file format, with sources and assumptions listed - A 20-minute walkthrough call, or a recorded screen share if you prefer - One round of edits after the company's review is included ## How the work runs - Day 1: kickoff call and access to the files - Days 2 to 6: the work, with questions answered the same day - Last day: delivery and a short walkthrough **Duration:** 1 to 2 weeks. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail. ## Tools Zoom Dovetail ## Who fits - 7-12 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Zoom and Dovetail - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Used to short written handovers - A habit of asking one clarifying question early rather than five late ## Not included - On-call availability outside the agreed window - Travel or work at a fixed location - Managing other contractors or employees ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in CAD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Manager Fractional Customer Success Manager - **Experience** 7-12 years in operations & assistance - **Tools** Zoom, Dovetail - **Offers** 9 hours in total, weekday evenings - **Rate** CA$64 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, CA$64 an hour, is **below** the median manager Fractional Customer Success Manager rate in Ontario (CA$70). The shaded band is the 25th to 75th percentile of the market. Median CA$70 This task CA$64 CA$46 CA$95 [All Fractional Customer Success Manager jobs in Canada](https://deftridge.com/jobs/fractional-customer-success-manager/canada/) · [Fractional Customer Success Manager rates in Ontario](https://deftridge.com/rates/fractional-customer-success-manager/ontario/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-72498 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Churn Interview Programme is noted. 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