Source: https://deftridge.com/job/churn-interview-programme-nashville-dt-9085260/ Title: Churn Interview Programme, hybrid in Nashville | Deftridge Summary: Churn Interview Programme for a manager Fractional Customer Success Manager, hybrid in Nashville. $73-$96 an hour, about 9 hours in total. One-off Posted Oct 29 · DT-9085260 # Churn Interview Programme Manager · Fractional Customer Success Manager · Hybrid · Nashville **$73–$96** / hour About $510–$1,010 in total. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Brand and creative agency for financial services · 201–500 employeesCL-85106 · based in Nashville - **Where** Hybrid · Nashville - **Format** One-off task - **Time needed** about 9 h in total - **Start** Starts next week - **Level** Manager · 7-12 years - **When you work** Flexible hours, async2 h a week overlap with CT **5** professionals have asked about this task **594** tasks of this type completed on Deftridge ## About this task This brand and creative agency for financial services (201–500 employees) is looking for a manager Fractional Customer Success Manager for a single piece of work with a fixed scope and a fixed price. Calls with customers who left, to learn what failed and what would have kept them. A fresh pair of experienced eyes is needed, and the result is a document or file the team can use straight away. It is an agency, so work is organised around client campaigns and approval rounds. The team sits in Nashville. Everything can be done remotely; an occasional visit is welcome and never required for the first month. You choose your hours; nothing is scheduled except an occasional short call. About 2 hours a week should overlap with the team's day (CT). ## What you deliver - Interview 15 churned customers over three weeks and report the main themes. - A final note stating what was checked and what was left out of scope - A 20-minute walkthrough call, or a recorded screen share if you prefer - The finished deliverable in the agreed file format, with sources and assumptions listed ## How the work runs - Day 1: scope confirmed in writing, files shared - Middle of the period: draft shared for early feedback - Last day: final version and handover note **Duration:** 1 to 2 weeks. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail. ## Tools Zoom Dovetail ## Who fits - 7-12 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Zoom and Dovetail - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Experience in a similar industry - Has worked with a distributed team across time zones ## Not included - Travel or work at a fixed location - Work outside the scope written in the brief; extra items are quoted separately - Managing other contractors or employees ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Manager Fractional Customer Success Manager - **Experience** 7-12 years in operations & assistance - **Tools** Zoom, Dovetail - **Offers** 9 hours in total, weekday evenings - **Rate** $84 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, $84 an hour, is **above** the median manager Fractional Customer Success Manager rate in Tennessee ($70). The shaded band is the 25th to 75th percentile of the market. Median $70 This task $84 $41 $106 [All Fractional Customer Success Manager jobs in United States](https://deftridge.com/jobs/fractional-customer-success-manager/united-states/) · [Fractional Customer Success Manager rates in Tennessee](https://deftridge.com/rates/fractional-customer-success-manager/tennessee/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-85106 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Churn Interview Programme is noted. A recruiter writes to you from a @deftridge.com address within one working day; the next steps are listed on this page. ## More Fractional Customer Success Manager tasks [All Fractional Customer Success Manager jobs](https://deftridge.com/jobs/fractional-customer-success-manager/) One-off Posted Nov 2 ### [Quarterly Business Review (PowerPoint)](https://deftridge.com/job/quarterly-business-review-new-york-city-dt-2487700/) Senior · Fractional Customer Success Manager International nonprofit in refugee support · 501–1,000 employees **$104–$118** / hour About $330–$670 in total - about 4 h in total - Hybrid · New York City - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/quarterly-business-review-new-york-city-dt-2487700/) Regular Posted Nov 2 ### [Onboarding New Accounts](https://deftridge.com/job/onboarding-new-accounts-san-francisco-dt-4390358/) Senior · Fractional Customer Success Manager Last-mile delivery company · 51–200 employees **$125–$149** / hour About $4,150 a month at 7 h a week - 4–10 h a week - Hybrid · San Francisco - Starts next week - Top 25% for the role [View task](https://deftridge.com/job/onboarding-new-accounts-san-francisco-dt-4390358/) Regular Posted Nov 2 ### [Renewal Forecasting and Outreach](https://deftridge.com/job/renewal-forecasting-and-outreach-san-francisco-dt-7613887/) Senior · Fractional Customer Success Manager Warehousing operator for e-commerce brands · 201–500 employees **$125–$162** / hour About $930 a month at 2 h a week - 1–2 h a week - On-site · San Francisco - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/renewal-forecasting-and-outreach-san-francisco-dt-7613887/) **$73–$96 / hr** I'm interested