Source: https://deftridge.com/job/churn-interview-programme-jacksonville-fl-dt-3667325/ Title: Churn Interview Programme, hybrid, Jacksonville | Deftridge Summary: Churn Interview Programme for a senior Fractional Customer Success Manager, hybrid in Jacksonville. $57-$72 an hour, about 9 hours in total. One-off Shortlisting · 4 candidates Posted Oct 28 · DT-3667325 # Churn Interview Programme · Travel Senior · Fractional Customer Success Manager · Hybrid · Jacksonville **$57–$72** / hour About $390–$770 in total. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Travel-technology company in tours and activities · 501–1,000 employeesCL-25506 · based in Stara Zagora - **Where** Hybrid · Jacksonville - **Format** One-off task - **Time needed** about 9 h in total - **Start** Starts within 7 days - **Level** Senior · 5-10 years - **When you work** Flexible hours, async1 h a week overlap with ET The company is already looking at 4 profiles for this task. It is still open: new profiles are added to the shortlist until the company decides. **6** professionals have asked about this task **593** tasks of this type completed on Deftridge ## About this task This Travel-technology company in tours and activities (501–1,000 employees) is looking for a senior Fractional Customer Success Manager for a single piece of work with a fixed scope and a fixed price. Calls with customers who left, to learn what failed and what would have kept them. A fresh pair of experienced eyes is needed, and the result is a document or file the team can use straight away. It works in travel and hospitality, where demand is seasonal. The team sits in Jacksonville. Everything can be done remotely; an occasional visit is welcome and never required for the first month. You choose your hours; nothing is scheduled except an occasional short call. About 1 hour a week should overlap with the team's day (ET). ## What you deliver - Interview 12 churned customers over three weeks and report the main themes. - A final note stating what was checked and what was left out of scope - A 20-minute walkthrough call, or a recorded screen share if you prefer - One round of edits after the company's review is included ## How the work runs - Day 1: scope confirmed in writing, files shared - Middle of the period: draft shared for early feedback - Last day: final version and handover note **Duration:** about 10 working days. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side. ## Tools Zoom Dovetail ## Who fits - 5-10 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Zoom and Dovetail - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Used to short written handovers - A habit of asking one clarifying question early rather than five late ## Not included - Managing other contractors or employees - Anything that needs a signature in your own name unless the brief says so - On-call availability outside the agreed window ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Senior Fractional Customer Success Manager - **Experience** 5-10 years in operations & assistance - **Tools** Zoom, Dovetail - **Offers** 9 hours in total, weekday evenings - **Rate** $64 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, $64 an hour, is **below** the median senior Fractional Customer Success Manager rate in Florida ($65). The shaded band is the 25th to 75th percentile of the market. Median $65 This task $64 $37 $101 [All Fractional Customer Success Manager jobs in United States](https://deftridge.com/jobs/fractional-customer-success-manager/united-states/) · [Fractional Customer Success Manager rates in Florida](https://deftridge.com/rates/fractional-customer-success-manager/florida/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-25506 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Churn Interview Programme · Travel is noted. A recruiter writes to you from a @deftridge.com address within one working day; the next steps are listed on this page. ## More Fractional Customer Success Manager tasks [All Fractional Customer Success Manager jobs](https://deftridge.com/jobs/fractional-customer-success-manager/) One-off Posted Nov 2 ### [Quarterly Business Review (PowerPoint)](https://deftridge.com/job/quarterly-business-review-new-york-city-dt-2487700/) Senior · Fractional Customer Success Manager International nonprofit in refugee support · 501–1,000 employees **$104–$118** / hour About $330–$670 in total - about 4 h in total - Hybrid · New York City - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/quarterly-business-review-new-york-city-dt-2487700/) Regular Posted Nov 2 ### [Onboarding New Accounts](https://deftridge.com/job/onboarding-new-accounts-san-francisco-dt-4390358/) Senior · Fractional Customer Success Manager Last-mile delivery company · 51–200 employees **$125–$149** / hour About $4,150 a month at 7 h a week - 4–10 h a week - Hybrid · San Francisco - Starts next week - Top 25% for the role [View task](https://deftridge.com/job/onboarding-new-accounts-san-francisco-dt-4390358/) Regular Posted Nov 2 ### [Renewal Forecasting and Outreach](https://deftridge.com/job/renewal-forecasting-and-outreach-san-francisco-dt-7613887/) Senior · Fractional Customer Success Manager Warehousing operator for e-commerce brands · 201–500 employees **$125–$162** / hour About $930 a month at 2 h a week - 1–2 h a week - On-site · San Francisco - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/renewal-forecasting-and-outreach-san-francisco-dt-7613887/) **$57–$72 / hr** I'm interested